Skip to content
English - United States
  • There are no suggestions because the search field is empty.

Why isn't my photo showing up?

Where to look before you worry

Nine times out of ten, the photo is there — just not where you're looking. Check these in order:

  1. Scroll to the date it was taken. Photos are filed by the date they were taken, not uploaded. A photo from last summer lives in last summer, even if you added it today. Use the timeline to jump to the right year.
  2. Check Uploaded Recently. Anything added in the last 24 hours appears in the Uploaded Recently section at the top of your space — that's the fastest way to confirm an upload landed.
  3. Make sure the upload finished. If you left Memrico mid-upload, some files may not have gone up. The upload panel shows each file's status; anything marked Failed has a Retry button.
  4. Space vs. album. Uploading to the space doesn't automatically place a photo in an album. Open the album, tap + Add Media → From Space, and pick it.
  5. Check your view. If you were invited to specific albums only, you'll see those albums rather than the whole space — the photo may be in a part of the space that wasn't shared with you.
  6. Refresh. Pull to refresh on your phone, or reload the page — especially if someone else just uploaded.

Still missing? Email support@memrico.com with roughly when you uploaded it and from which device, and we'll track it down.